Returns

If a mount misbehaves

A mount that slips or a clip that won't close is usually a setting, not a fault — try the checks below first. If it really is broken, the shop where you ordered it handles the swap or the refund under its own rules, starting from your order history there.

• Re-thread the straps through the buckles the right way round.
• Measure your phone with its case against the clip range.
• Stick the magnetic ring dead centre on non-MagSafe phones.